PhoneWize FZCO ("we", "us", "our") is committed to ensuring your satisfaction with every purchase. This policy applies to all products purchased through www.phonewize.ae.
You have 14 calendar days from the date of delivery to return any product for a full refund, for any reason. To be eligible for a return:
- The device must be in the same condition as received
- All included accessories (charging cable, packaging) must be returned
- The device must be factory reset with all personal accounts (Apple ID, Google account) removed
- Proof of purchase (order confirmation email) is required
To initiate a return, email info@phonewize.ae with your order number and reason for return. We will provide return instructions within 1 business day.
All devices sold by PhoneWize are covered by a 12-month warranty from the date of delivery. The warranty covers:
- Hardware defects and malfunctions
- Battery health falling below 80% within the warranty period
- Screen, speaker, microphone, camera or connectivity failures not caused by physical damage
The warranty does NOT cover:
- Physical damage (cracked screen, dents, scratches caused after delivery)
- Damage caused by unauthorized repairs or modifications
- Software issues, jailbreaking, or installation of unauthorized software
- Loss or theft of the device
To make a warranty claim, email info@phonewize.ae with:
- A description of the issue
- Photos or video demonstrating the defect
We will respond within 2 business days. If the claim is valid, we will at our discretion:
- Repair the device at no cost to you
- Replace the device with an equivalent model
Return shipping for valid warranty claims is free. For claims found to be outside the warranty scope, the device will be returned to you at your cost.
- Card payments: refunded to the original payment method within 5-7 business days
- Cash on Delivery orders: refunded via bank transfer within 7-10 business days
- Tabby/installment payments: refunded according to the payment provider's terms
DAMAGED OR INCORRECT ITEMS
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the issue. We will arrange a free return and send the correct item or issue a full refund immediately.
Dubai Airport Free Zone, Building 6WA G17, Dubai, UAE
