Shipping policy

SHIPPING POLICY
 
Last updated: April 2026
 
FREE DELIVERY
 
PhoneWize offers free delivery on all orders across the United Arab Emirates.
 
PROCESSING TIME
 
Orders placed before 3:00 PM GST on business days (Sunday-Thursday) are processed the same day. Orders placed after 3:00 PM or on weekends (Friday-Saturday) are processed the next business day.
 
DELIVERY TIME
 
Estimated delivery time is 1-2 business days after processing. Delivery is available to all emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
 
TRACKING
 
You will receive a tracking number via email and/or SMS once your order has been shipped.
 
DELIVERY ATTEMPTS
 
Our courier will attempt delivery twice. If both attempts are unsuccessful, the order will be returned to PhoneWize. We will contact you to arrange redelivery or issue a refund.
 
CASH ON DELIVERY
 
COD orders require the exact amount in cash at the time of delivery. If payment is refused, the order will be returned and may be subject to cancellation.
 
INSPECTION AT DELIVERY
 
You are welcome to inspect the device at the time of delivery. If the device does not match the described condition, you may refuse the delivery.
 
CONTACT
 
For delivery inquiries, contact us at info@phonewize.ae or +971 58 548 2356.